Shuffle Headphones Broken? Apple’s Got your Back

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I haven’t been a fan of the latest version of the iPod Shuffle. Sure, it’s neat that there are no controls on the thing, but it does get confusing when you need to remember how many clicks you need to do to fast forward, rewind, etc. Anyways, turns out the headphones that come with the 3rd-gen Shuffle are having problems, and Apple’s going to cover the fix. So how do you know yours are screwed up? Here are the symptoms according to Apple:

  • Controls are non-responsive or work intermittently
  • Unexpected volume increase or decrease
  • Unexpected playing of voice feedback

There’s also a note on the support site about the problem:

Note: Apple In-Ear Headphones with Remote and Mic and Apple Earphones with Remote and Mic which exhibit the symptoms noted above are also covered under this program.

Meaning, if you have an iPhone with this problem, it’s covered as well.

If you’ve got this problem and you take it in to Apple for replacement, let us know how it goes in the comments.

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Kokou Adzo

Kokou Adzo is a stalwart in the tech journalism community, has been chronicling the ever-evolving world of Apple products and innovations for over a decade. As a Senior Author at Apple Gazette, Kokou combines a deep passion for technology with an innate ability to translate complex tech jargon into relatable insights for everyday users.

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