Well, the lady that told me that she’d take care of the iPhone problem this morning was wrong, because At&t cannot and will not do anything to help you with a defective or DOA product. They don’t tell you this when you purchase the $600 product at their store, of course, and apparently they didn’t tell all their employees either.
My suggestion to everyone is stay the hell away from At&t stores when dealing with your iPhone. They can’t do anything for you at all…all they’re going to do is try to sell you home cable/phone/internet service while all you’re trying to do is buy an freakin’ iPhone.
Just order it online, or at an Apple Store.
Mine is screwed at this point. The At&t reps agreed that it is, indeed, screwed. I am AGAIN on the phone with Apple, trying to get the situation resolved.