I was watching Geekbrief today, as I often do, and I heard something surprising…self confessed Mac Addict, and Geekbrief host, Cali Lewis said that she probably wasn’t going to get an iPhone because of Cingular.
That wasn’t the first time I’ve heard it…and I KNOW it won’t be the last…but I have to say that I’m surprised by it.
Now, I’m not talking about the fact that Verizon and Sprint have faster broadband…we all know that…but as far as customer service and rate plans go, I don’t think Cingular is THAT bad.
I’ve been a Cingular customer for 4+ years now. I started with Cingular because most of my family lives in a small Central Texas town, and Cingular was the first one to get there, so that’s what I picked…but I’ve had really good service with Cingular over the years. My phone never drops a call, and I have never once had any overages on my bill…mainly because of rollover and mobile to mobile minutes.
Recently, I renewed the contract of one of my family’s lines and we got a new phone. I was very happy with it…then it got wet…and it died…two months after I locked myself into a new two-year contract. I called to tell them about it, and they told me that it wasn’t covered under warranty because I got it wet (dropped in the yard and the sprinklers got it over-night)…but they still worked with me, and end up giving me a free LG camera phone that we’ve been happy with without even extending my contract. I have to say that I’ve been pleased with my service.
Now people that are unhappy with services almost always speak up loud and clear, but people that are happy with their service are usually pretty quiet…so, I’m asking you, dear reader, to share your stories both good, and bad, with me.
Does Cingular really suck SO bad that it makes the iPhone not worth it? If so, please explain to me why…my Cingular contract is up in Feb. and I’m planning on riding it out with them until the iPhone comes out…but if it’s REALLY THAT BAD I want to know before I lock into 2 more years…