Consumer watchdog groups are interesting. It’s good that they exist, but more often than not, I just find them terribly annoying. While perusing Slashdot this morning, I found this story entitled “iPhone Battery Replacement An Unwelcome Surprise”.
I’m still trying to figure out who, exactly, is supposed to be surprised…wasn’t it made very clear since Macworld that the battery wasn’t removable? Is there anyone out there reading this that didn’t know they battery wasnt’t removeable?
Slashdot links to a Yahoo! News article (which seems to be pretty heavy on the Apple bashing as of late) that focuses on Harvey Rosenfield, who is the head of a consumer watchdog group based in California. Some notable quotes from Harvey include the following:
“Some of them might be waking up now,” Rosenfield said, “wondering who they got in bed with.”
The “some of them” is in reference those of us that purchased iPhones. He goes on…
“The cell phone industry is notorious for not being consumer-friendly while Apple has a fairly good reputation, so for Apple to stand on a technicality of a hidden disclosure that’s going to cost the user as much as 20 percent of the purchase price I think will prove to be a colossal mistake,” Rosenfield said.
The only way this is going to be a “huge mistake” is if the batteries all die the day they go out of warranty.
No one who is even remotely familiar with the iPod line (which the iPhone is an extension of) should be surprised by the fact that there is a battery replacement program.
The truth of the matter is that the vast majority of iPhone users will never need the battery replacement program because they will have upgraded their phone to either another model all together, or a future version of the iPhone by the time the battery in their current iPhones goes south.
I think a watchdog group that is out there looking to protect the consumer should be out there actually going after companies that are screwing us consumers. Pick a gas company…pick a cable company…look at the movie industry and the music industry…if you want to get out there and “fight the good fight” I don’t think calling a company out on a $600 luxury item is the way to go (unless you’re trying to get your name in the paper)….but that’s just me…I could be wrong.