Turn your Mac into a virtual call center with PhoneValet 5.0

interface.jpgParliant Corp. is now shipping PhoneValet Message Center 5.0 for the small office, home,
and home office. PhoneValet’s software and hardware platform turns a Mac into a virtual call center with unlimited voice mail boxes, call blocking, recording, logging and screening, automated dialing and Interactive Voice Response (IVR) capabilities – on single or multiple
lines. PhoneValet has earned numerous industry accolades including two Macworld Best of Show awards.

With an attractive new interface designed to simplify access to its many telephony features, PhoneValet 5.0 includes Parliant’s new patent pending Call Completion Technology (CCT). CCT directs an incoming caller to a person or department, plays music or audio information as the caller is being transferred, then directs the caller to voice mail or other audio information options if the call can’t be answered in person.

In a small business setting for example, a prospect that selects “Sales” will hear music or an audio track announcing a new product as the call transfer is taking place. As the caller is listening to music or audio information PhoneValet alerts people inside or outside the office (outside via PhoneValet Anywhere) that a “Sales” call is going unanswered, giving them the option of answering the prospect’s call before it goes to voice mail.

If the call isn’t answered within a specified time the prospect can be given a choice of 1) try another menu option, 2) record a message in the “Sales” voice mail box, 3) return to previous menu, or 4) hang up.

“Big phone services vendors have convinced people that only expensive phone switches can connect callers to the right person or department,” said Parliant President Kevin Ford. “Our new Call Completion Technology is a smart new solution that saves time and
money. For the price of an answering machine, PhoneValet offers a comprehensive call management platform.”

PhoneValet 5.0 also adds unlimited call trees, giving callers a logical path to access dynamic announcements. Callers can transfer to voice mail boxes or outside phone numbers as necessary while hearing music or other audio information while the transfer is taking place.
Depending on how the call tree is set up, callers can be directed to specific voice mailboxes or information on weekends, at night or during lunch hours. Different lines on a call tree can also present different choices.

PhoneValet 5.0 also offers new functionality for home users who simply want to manage calls more effectively. The new release expands Apple Address Book integration for dialing and looking up incoming callers, and many other ingenious call management features. One of these features is browser-based remote control that shows status of all lines and allows stop and start recording from remote Macs or PCs connected via PhoneValet Anywhere – a $59.95 option.

PhoneValet 5.0 retails at $169.95 per line for new users (including software and Parliant’s USB telephone adapter) and is available from Parliant’s Web site at www.parliant.com. PhoneValet 5.0 is a Universal Binary, requires Mac OS X 10.3.9 later, QuickTime 6.5 or
later and an available USB port.

PhoneValet Anywhere retails for $59.95 and the PhoneValet Podcast Bundle retails for $74.95. Users of previous releases of PhoneValet can upgrade for $39.95 per line. Parliant’s popular 30/30 program provides a $30 rebate to new PhoneValet users switching from competing systems (full details available online at www.parliant.com). As with all products purchased from Parliant’s Web store, PhoneValet 5.0 comes with a 30-day money-back customer satisfaction guarantee.

Check back soon for a full review of PhoneValet

Comments

  1. Very cool . I hope there’s a similar application or a similar tool, technology or feature – whatever it’s called – for non-Mac users, too.

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