____________________________________________

I am writing you in hope to get a resolution to this ongoing problem. I have a case open since beginning of 2006 when I first installed 10.4 server. I work for a school in San Diego and we bought multiple copies of 10.4 server. The problem is that the print quotas advertise in 10.4 won’t work at all and they are also advertise in 10.5 server and guess what they don’t work in 10.5 server either. I’ll keep it short one last thing you are selling a product that does not work as advertise, I am surprise that a class action law suit has not been started on this. I hope to have a resolution soon we have lost money by purchasing your product why? It’s does not work so we gave you money and got nothing back second since your tech support has done nothing about it we have lost money from all the toner and paper wasted.

Jose Cerna

From: Cerna Jose
Sent: Fri 4/4/2008 11:19 AM
To: Joshua Rude
Subject: RE: Print Server

Josh when I called today they gave me this case number new 95283515.

Jose Cerna

—–Original Message—–
From: Joshua Rude [mailto:rude@apple.com]
Sent: Thu 3/27/2008 1:57 PM
To: Cerna Jose
Subject: Re: Print Server

Do you remember the name of the AppleCare Rep. you talked to?

On Mar 25, 2008, at 2:15 PM, Cerna Jose wrote:
> Josh I called them again and this is what the engineer responded.
>
> The printer drivers are the problem, apple cannot be responsible for
> manufacture drivers (HP).
>
> Let me give you an update of what I have discovered.
>
> If you use any of the manufacturer drivers (i tested all major
> brands HP, brother, etc) on the client and the server this is what
> happens:
> Client and Server – print quotas don’t work at all and you cant use
> special options like print form manual tray
> Client only Server Generic driver – print quotas don’t work at all
> and you cant use special options like print form manual tray
> Client and Server Generic driver – print quotas work and you can
> send jobs to manual tray, but we still have the problem that it does
> not count the number of copies.
>
> I asked to be given a new case number and i was Denied. He said he
> was going to try to continue work on the print quotas using Generic
> drivers only. I am afraid using a generic driver cause other problems.
>
> To me it is irrelevant that the manufacturer drivers don’t work
> because none of them do, at least not one that I could find. Do each
> manufacturer need to make an specific driver just so apple’s print
> quotas can work? I would think that apple being the ones making the
> print server application would have tested and worked around the
> manufacturer drivers.
>
> I know that the workaround in 10.4 is to use appletalk but that’s
> not an option for us. I need to use LPR or IPP and SMB for the
> windows clients, I have not had a chance to test the quotas using
> windows clients so I guess I should. I will keep calling apple care
> to get updates I’ll keep you posted if you can please escalate this
> it will be help full.
>
>
> Thank you
> Jose Cerna
>
>
>
> —–Original Message—–
> From: Joshua Rude [mailto:rude@apple.com]
> Sent: Tue 3/25/2008 11:22 AM
> To: Cerna Jose
> Subject: Re: Print Server
>
>
> The quota, not counting copies, issue for 10.5 server requires a new
> case. AppleCare would like for you to contact them.
>
> The previous issue Quotas not working for LPR queues was resolved in
> 10.5. Engineering has not addressed the issue under 10.4.x . The
> workaround in 10.4.x is to use Appletalk instead of LPR.
>
> Please send me the new case number for the counting copies.
>
> On Mar 14, 2008, at 9:56 AM, Cerna Jose wrote:
>> Print Server:
>>
>> 10.4- Print quotas never resolved
>>
>> 10.5- Print quotas work but only if you sent the jobs one at a time.
>> Example – Quota is 10 pages, I can send a multiple jobs that are one
>> page each and when i sent ten jobs my quota would be reach
>> (1×10=10pages). Or I can send ten jobs all 1 page each but ask for
>> 100 copies of each job and my quota will reach only after i send the
>> 10th job (10×100=1000pages) so the quota is working but it does not
>> take into account the 100 copies asks it counts it as one page.
>>
>> Can you please send me the information on getting the iBooks to wait
>> longer to logon so they get all information from the server and also
>> do you know of a way to manually connect to a windows shared
>> printer. I can do this in10.3 and 10.4 but not 10.5. Thank you for
>> all your help Josh and I am sorry to keep going back to you about
>> the print quotas but now more than ever we need to conserve
>> resources and our principle does not like that we paid for this and
>> we can’t use it.
>>
>
> –
> Joshua Rude
> Senior Systems Engineer: ACTC, ACSA
> K-12 Education
> Apple Inc.
> 1.760.476.9879
> E-Mail: rude@apple.com
>
> Macintosh. The shortest distance from inspiration to reality.
>
>
>
>
>

–
Joshua Rude
Senior Systems Engineer: ACTC, ACSA
K-12 Education
Apple Inc.
1.760.476.9879
E-Mail: rude@apple.com

Macintosh. The shortest distance from inspiration to reality.

What’s the point of spending €2000 on a laptop and then hosing it?

I also believe Dell offers an accidental damage service.

it sounds like you have the perfect solution….buy a worthless PC for $300 and when you drop it in the tub you can get another new one for another $300—problem solved…you get a new machine whenever you can’t seem to take care of the one you have!!!!!!