Comments on: At&t NO HELP on Defective iPhone

By: Dannyboy

Dannyboy — Wed, 30 Jun 2010 02:12:59 +0000

Wow I’ve created stupid reasons to have phone replaced with Verizon numerous times and received free replacements for fun. We have it good over here where the grass is always greener, data’s unlimited and insurance on any phone is only $6.00 a month. I beat the hell out of em and I can hold my Droid anyway I want…

By: Red

Red — Fri, 26 Oct 2007 21:51:19 +0000

Yhea, AT&T is no help in this department. Mine is 6 days old with a screen problem. I got the will take it back with a 10% restocking fee! Other than that go to Apple and have them deal with it. This was after Customer service told me to go back to the store I bought it from and they will exchange it. Ummm-ok sure. Found nothing but rude folks there. Apple will replace it, but something is wrong when the return policy on their receipt says I have 14 days for a return or exchange. I showed this and the girl behind the counter says “I have an email here that says no to any exchanges on iphone”. Oh an email, thats official! Long story short, they had no customer service. If you can’t exchange in the 14 day period you should not sell them! Simple as that. I am gonna return my wifes phone and go buy from an independent dealer. Will see how that goes…….I supposedly have 30 days on that.

By: drho2004

drho2004 — Sun, 05 Aug 2007 20:52:44 +0000

ed,

stop please.

like michael said.

geez, at least do SOME research before posting…geez some people….l

By: Michael

Michael — Fri, 06 Jul 2007 04:37:33 +0000

@ Ed

Give me ANY of your online IDs and I’ll be happy to.

Meebo – you jackass.

By: Ed Rodriguez

Ed Rodriguez — Thu, 05 Jul 2007 23:53:42 +0000

All you idiots who think the iPhone is so great… why dont’ you just send me an INSTANT MESSAGE from your iPhone to let me know. HAHAHAHA. What morons you all are.

By: Geekboy

Geekboy — Mon, 02 Jul 2007 13:55:17 +0000

This is illegal in the UK, too. All retailers of electrical / electronic goods have to allow returns of faulty products within 28 days, for either a full refund or an exchange. Manufacturers have to provide 12 months warranty by law.

Sad to hear about your iPhone problems, from what I gather though, they’re actually really reliable.

By: Cameron

Cameron — Mon, 02 Jul 2007 01:09:54 +0000

My ATT Store told us multiple times (while we were in line and at the register) that Apple handled all the warranty issues. Its too bad that you got a bad phone. Glad you got a replacement. If you got it replaced then that store must not have sold out. Our ATT Store sold out. I wonder how many stores sold out.

By: jbelkin

jbelkin — Sun, 01 Jul 2007 00:10:07 +0000

No power at all – did you try RESTORE feature?

By: Jimmy Cappaert

Jimmy Cappaert — Sat, 30 Jun 2007 17:42:59 +0000

ohcyt: It all depends what kind of contract there is between the retailer and the manufacturer. They have to at least guide your device into an RMA or DOA procedure.

Indeed, it really sucks that AT&T isn’t able to help you in a proper way, but you have to ask yourself, what is the technical knowledge of those sales reps there? I’d rather not have them touching my $600 phone and leave it to the pro’s

Hope you get a replacement quick.

Jimmy (Belgium)

By: ohcyt

ohcyt — Sat, 30 Jun 2007 15:36:30 +0000

Sorry to hear this shit, good luck…

It sucks to see that AT&T can’t help you with the product you bought in their store a day ago. I live in The Netherlands and I think that’s illegal for retailers here.